Overview:
A digital agency in the USA collaborated with Techseria to build a custom CRM solution for their healthcare client. The CRM needed to handle patient data securely, track interactions, and manage appointment scheduling.
Solution:
- Tech Stack: PHP Laravel, ReactJS
- Secure Data Handling: Ensured HIPAA compliance for data security and privacy.
- Automated Scheduling: Integrated an appointment scheduler with automated reminders for both patients and staff.
Results:
- Patient Engagement: Automated reminders improved patient engagement, reducing no-show rates by 20%.
- Data Security: HIPAA-compliant design ensured safe handling of sensitive patient data.
- Improved Operational Efficiency: Automated scheduling saved 15+ hours per week in administrative work.