SellMore.ManageLess.GrowFaster.

Yes. The unified inventory layer integrates with major marketplace platforms as well as your own eCommerce platform, POS system, and warehouse. All channels draw from and update the same real-time inventory pool.

We integrate with the major platforms including Shopify, Magento, WooCommerce, BigCommerce, and custom-built eCommerce solutions. During Discovery, we assess your current platform estate and design the integration architecture accordingly.

Yes. Data cleansing, deduplication, and unified customer record creation is a core part of the Customer 360 implementation. We will assess the current state of your customer data in Discovery and give you an honest view of what it will take to create a reliable, unified customer database.

The order routing engine selects the optimal fulfilment location for each order based on rules you define: proximity to customer, stock availability, shipping cost, delivery promise date. Where fulfilment from a store is faster or cheaper than from the warehouse, the system can route there — with the store team receiving a pick instruction automatically.

The Customer 360 platform is designed to UK GDPR requirements: consent management, data subject access request workflows, retention policies, and audit logging are all built into the platform. We work with your Data Protection Officer during implementation to ensure full compliance.

It starts with our 2-week Discovery Workshop. Most retail clients have unified inventory and automated order management live within 10–12 weeks. The full Customer 360 platform, including data migration and model configuration, typically takes 4–5 months to reach full maturity.

We integrate with the major retail POS platforms including EPOS Now, Square, Lightspeed, and others. If you have a custom or legacy POS, we assess the integration options in Discovery.

Yes. The promotions engine supports all standard promotional structures — percentage discounts, fixed price promotions, multibuy offers, tiered pricing, loyalty member pricing, and time-limited flash sales — applied consistently across all channels according to the rules you define.

Fixed-fee, milestone-based. All costs are agreed before the engagement begins and are tied to defined delivery milestones. There are no time-and-materials surprises.

Yes. The platform supports multi-currency pricing, multi-language content management, and country-specific tax and compliance requirements. International expansion is something we can plan for in the architecture from the outset, even if it is not the immediate priority.

Returns initiated by customers (online or in-store) are logged against the original order automatically. Business rules define the disposition logic — restocking, discounting, returning to supplier, writing off — based on product category, condition, and return reason. The customer refund or exchange is processed automatically against the defined rules, and inventory is updated immediately.

Yes. Your loyalty programme is one of the most valuable data sources for the Customer 360 platform. Loyalty transaction data, points balances, tier status, and redemption behaviour are all incorporated into the unified customer profile.