MoveMore.ProcessLess.CostLess.

Yes. Techseria has built integrations with the major UK, European, and US carriers as well as the most widely used WMS platforms. During Discovery, we document your full technology estate and design the integration architecture accordingly.

Automation handles orders that meet defined standard parameters — known customers, in-stock products, deliverable addresses, within carrier capabilities. Exceptions — new customers, out-of-stock items, address anomalies, special handling requirements — are flagged for human review. You define the exception parameters during the implementation.

Your carrier rate agreements are loaded into the engine and updated as contracts change. The engine selects the optimal carrier based on your rates, current carrier capacity data, and performance history. Where you have preferred carrier arrangements, these can be weighted in the selection logic.

Yes. The branded customer tracking portal gives your customers a self-service shipment tracking experience. The portal is configured to your brand and can be embedded in your website or customer portal. Automated notifications — despatch confirmation, delivery confirmation, exception alerts — are sent directly to customers.

We integrate with major ERP platforms including SAP, Microsoft Dynamics, Sage, Oracle, and ERPNext. The integration scope is documented in Discovery and built to your specific data model and business rules.

It starts with our 2-week Discovery Workshop. Most logistics clients have core order processing automation and shipment visibility live within 10–12 weeks. Full platform maturity, including AI-driven carrier optimisation and management dashboards, typically takes 4–5 months.

In our experience, automation of routine order processing typically frees staff to focus on exceptions, customer relationships, and value-added activities — rather than eliminating roles. We work with your operations team during implementation to redesign roles and responsibilities around the new operating model.

Yes. We work with both B2B distribution operations and e-commerce fulfilment operations. The order processing rules, carrier selection criteria, and customer tracking requirements differ — but the underlying automation and integration architecture serves both models.

Fixed-fee, milestone-based. All costs are agreed before the engagement begins. There are no time-and-materials surprises.

We plan implementation timelines around your operational calendar, avoiding peak seasons for go-live where possible. Where a peak overlaps with implementation, we stage the rollout to ensure operational continuity throughout.

Yes. The operations dashboard includes SLA tracking at customer, contract, and order level. SLA performance reports can be generated automatically and sent to clients on a defined schedule, replacing manual reporting.

All Techseria platforms are hosted on Microsoft Azure with ISO 27001-compliant security. Data is encrypted at rest and in transit. Access is governed by role-based controls. Logistics operations data — including customer and order data — is hosted in the region of your choice and never shared with third parties.