Penalties Found After the Fact
Breaches come to light when the client applies a deduction. By then the month is closed and nothing can be done.
SLA MANAGEMENT
Never Be Surprised by an SLA Breach. See At-Risk Work Early.
FacilityFlow is facility management software with a contract-driven SLA engine. It runs response and recovery clocks in working days, flags work as At Risk and refreshes open faults every 5 minutes.
No commitment Fixed-fee Discovery Response within 4 hours
The SLA Problem
The Challenge
What FacilityFlow delivers
At-Risk Flags and 5-Minute Refresh
SLA states show Pending, At Risk, Met, Breached or Paused. Open faults are refreshed every 5 minutes, and the Requests Inbox shows SLA clocks with at-risk filters.
Deadlines Nobody Can See
Technicians and coordinators cannot see which jobs are close to breach, so the most urgent work is not always done first.
L1 to L3 Escalation
Helpdesk tickets escalate L1, L2, L3 automatically every 5 minutes. An escalation matrix and Notification Hub send alerts by email, in-app and mobile push.
The Challenge
Penalties Found After the Fact
Breaches come to light when the client applies a deduction. By then the month is closed and nothing can be done.
Deadlines Nobody Can See
Technicians and coordinators cannot see which jobs are close to breach, so the most urgent work is not always done first.
What FacilityFlow delivers
At-Risk Flags and 5-Minute Refresh
SLA states show Pending, At Risk, Met, Breached or Paused. Open faults are refreshed every 5 minutes, and the Requests Inbox shows SLA clocks with at-risk filters.
L1 to L3 Escalation
Helpdesk tickets escalate L1, L2, L3 automatically every 5 minutes. An escalation matrix and Notification Hub send alerts by email, in-app and mobile push.
Capabilities
What You Get
How FacilityFlow helps FM contractors prove SLA performance.
Pause and Extension of Time Trail
SLA pause history records reasons. Extension of Time requests have their own approval workflow, and approved EOTs set the deadline.
SLA Reports and Widgets
SLA Breached, Compliance, Performance and Status reports and an SLA donut and trend give contract managers the evidence for client reviews.
Faq