The Operations Platform
Faults, work orders, planned maintenance, assets, calibration, HSE and permits, statutory licences, audits, contracts and KPIs, energy and space, in one place.
INTEGRATED FACILITY MANAGEMENT PLATFORM
Run Every Site, Contract and Crew on One Platform.
FacilityFlow is an Integrated Facility Management (IFM), CMMS and workforce platform that brings operations, compliance, contracts, finance and people into one system. Prove SLA performance, avoid contract penalties, bill faster and stay audit-ready. Unlimited users. No per-seat fees.
No commitment Fixed-fee Discovery Response within 4 hours
Integrated Modules
35
Built-in Reports
164
✦ Contract SLA Engine|Escalation every 5 minutes
Built For Fm Contractors, Owners And Authorities
Replace five or more systems with one.
CMMS, fault helpdesk, HSE, compliance, contract KPIs, budgeting, energy, HR, payroll, rostering and ERP share one database, so nothing is re-keyed and nothing falls between systems.
The Workforce Platform
Job sites, shift rostering, attendance and overtime, leave, payroll and employee lifecycle, linked to the same sites and work your operations team runs.
Trusted Security
Built and supported by a certified company.
Techseria Private Limited, the company behind FacilityFlow, is certified to ISO/IEC 27001:2022, ISO/IEC 27017:2015, ISO/IEC 27018:2025 and SOC 2 Type 2, in addition to the security controls built into the product.
ISO/IEC 27001:2022
Information security management system. Valid until 30 October 2029, with surveillance reviews each year.
ISO/IEC 27017:2015
Information security controls for cloud services. Valid until 29 October 2029, with surveillance reviews each year.
ISO/IEC 27018:2025
Protection of personal data in public cloud services. Valid until 29 October 2029, with surveillance reviews each year.
SOC 2 Type 2
Independent audit of security controls operating over time. Valid until 29 October 2029, with surveillance reviews each year.
Disconnected tools cost you penalties, margin and audit time.
The Challenge
What FacilityFlow delivers.
Penalties Found Too Late
SLA breaches and KPI deductions are often discovered when the client applies them, after the month has closed and the chance to act has gone.
SLA Compliance You Can Prove
A contract-driven SLA engine runs response and recovery clocks in working days, flags at-risk work, escalates every 5 minutes, and records pauses and extensions of time.
Manual Compilation Every Month
Fault logs, work orders, timesheets and reports sit in separate systems, so monthly reports and invoices take days to compile and re-key.
Fewer Penalties, Faster Billing
The KPI engine detects potential deductions as they happen. The monthly pack is generated on the 1st, and an endorsed payment statement converts straight into an ERPNext Sales Invoice.
Compliance Is a Scramble
Statutory licences, staff certificates, permits and MSRAs expire in spreadsheets and calendars. Auditors arrive and the evidence is scattered.
Audit-Ready in Minutes
The Evidence Library, full-text document search and a hash-chained audit trail answer auditors from one place, with approvals and segregation of duties built in.
The Challenge
Penalties Found Too Late
SLA breaches and KPI deductions are often discovered when the client applies them, after the month has closed and the chance to act has gone.
Manual Compilation Every Month
Fault logs, work orders, timesheets and reports sit in separate systems, so monthly reports and invoices take days to compile and re-key.
Compliance Is a Scramble
Statutory licences, staff certificates, permits and MSRAs expire in spreadsheets and calendars. Auditors arrive and the evidence is scattered.
What FacilityFlow delivers.
SLA Compliance You Can Prove
A contract-driven SLA engine runs response and recovery clocks in working days, flags at-risk work, escalates every 5 minutes, and records pauses and extensions of time.
Fewer Penalties, Faster Billing
The KPI engine detects potential deductions as they happen. The monthly pack is generated on the 1st, and an endorsed payment statement converts straight into an ERPNext Sales Invoice.
Audit-Ready in Minutes
The Evidence Library, full-text document search and a hash-chained audit trail answer auditors from one place, with approvals and segregation of duties built in.
FACILITYFLOW VS SPREADSHEETS AND POINT TOOLS
The difference is one connected system.
Most FM teams stitch together a CMMS, a helpdesk, spreadsheets, an HR tool and an accounting system. FacilityFlow runs them on one platform and one database.
Spreadsheets & Separate Tools
Data re-keyed between systems
- Contract SLA clocks with pause and EOT trail
- Planned maintenance by calendar or meter
- Permit-to-work, MSRA and LOTO workflows
- Statutory licence and certificate reminders
- KPI deductions detected as they happen
- Endorsed statement to Sales Invoice
- Rostering, attendance, leave and payroll
- Offline mobile app with photo and GPS checks
- Tamper-evident audit trail and evidence library
- Portfolio view across all sites
Typical Standalone CMMS
Maintenance only
- Contract SLA clocks with pause and EOT trail
- Planned maintenance by calendar or meter
- Permit-to-work, MSRA and LOTO workflows
- Statutory licence and certificate reminders
- KPI deductions detected as they happen
- Endorsed statement to Sales Invoice
- Rostering, attendance, leave and payroll
- Offline mobile app with photo and GPS checks
- Tamper-evident audit trail and evidence library
- Portfolio view across all sites
All-in-One
FacilityFlow
One connected IFM platform
- Contract SLA clocks with pause and EOT trail
- Planned maintenance by calendar or meter
- Permit-to-work, MSRA and LOTO workflows
- Statutory licence and certificate reminders
- KPI deductions detected as they happen
- Endorsed statement to Sales Invoice
- Rostering, attendance, leave and payroll
- Offline mobile app with photo and GPS checks
- Tamper-evident audit trail and evidence library
- Portfolio view across all sites
Connected By Design
Open, integrated and ready for your region.
Built on open-source Frappe and ERPNext v16, with a full REST API and regional packs for Saudi Arabia and Singapore.
IoT and BMS Integration
Ingest sensor data over REST API or native MQTT, and connect building systems over BACnet, Modbus, OPC UA, SNMP and KNX, with threshold alerts.
Mobile App With Offline Capture
Technicians get one My Work list, checklists, photos with time and GPS, voice notes and signatures. Offline records sync without duplicates.
Multi-Site, Multi-Language
Manage many companies and sites from one portfolio map, with multi-language support and right-to-left Arabic layout.
Complete Fm Coverage
Every capability you need, working from one database.
FacilityFlow isn't a feature list. It's one integrated platform where every module shares sites, assets, people and cost data.
Asset Registry
Equipment lifecycle, depreciation, warranty, health score every 6 hours, OEE and total cost of ownership.
Planned Maintenance
Calendar and meter-based PM with versioned checklists, LOTO and overdue detection.
Faults & Work Orders
Ten intake channels, QR fault reporting, nine work-order types and an 11-stage technician workflow.
Safety & Permits
MSRA, permit-to-work, LOTO and gas tests are part of the workflow before work starts.
Vendor Management
Vendor certification, insurance, SLA monitoring and automatic ratings.
Spare Parts
Parts reserved automatically, reorder alerts and cost captured on every job.
Reporting
164 reports, 96 charts and 140 KPI cards, with Excel and PDF export.
Multi-Site
Portfolio map of every site with scores, KPIs, licences due and fault trend.
Capabilities
Every tool your FM team needs, in one platform.
From the first fault report to the monthly invoice, in one connected workflow.
Asset Registry & Lifecycle
Track every asset from commissioning to disposal: warranty, depreciation, health score, OEE, MTBF/MTTR and total cost of ownership. Know what you own, its condition and what it costs.
Planned Preventive Maintenance
Schedule PM by calendar or meter reading with versioned checklists, spare parts reserved automatically and overdue detection. Every visit is signed, timestamped and auditable.
Fault & Work Order Management
Capture faults from ten channels, run contract SLA clocks, and assign the right technician by skill and availability. Technicians work from one mobile My Work list.
Safety & Permit to Work
MSRA, permit-to-work, LOTO isolation and gas tests are built into the workflow, with alerts when an approval is missing.
Contracts, KPIs & Billing
Detect KPI deductions as they happen, track contract notices, and turn endorsed monthly payment statements into ERPNext Sales Invoices.
Statutory Licences & Certificates
Reminder steps, renewal cycles and overdue escalation for site licences, staff certificates and company certificates, so renewals are not missed.
Reporting & Dashboards
164 reports, 96 charts and 140 KPI cards across 25 workspaces, with Excel and PDF export.
Workforce, Rostering & Payroll
Auto-generated rosters checked against fatigue rules, attendance-driven overtime and payroll inputs, with a Saudi Arabia labour-law pack.
Impact by the numbers
- Metric 0135Integrated modulesOperations, compliance, contracts, finance and HR in one platform.
- Metric 02164Built-in reportsPlus 96 charts and 140 KPI cards in 25 workspaces.
- Metric 03130+Scheduled automation jobsSLA escalation, reminders, digests and monthly packs run without manual effort.
- Metric 040Per-seat feesUnlimited users: every technician, contractor, client and authority user.
How It Works
From setup to measurable results.
A structured rollout that starts with the outcomes you want to improve.
- 01Phase 01
Define
Agree your sites, contracts, SLAs and the outcomes you want to improve first.
- 02Phase 02
Configure
Set up job sites, roles, workflows and licence types. Data-load packs validate every row before import and roll a batch back in one click.
- 03Phase 03
Go Live
Teams work from the web app and mobile app, and notifications, SLA clocks and KPIs run automatically.
- 04Phase 04
Improve
Use scorecards, dashboards and monthly packs to track results against your targets.
Facility management outcomes for every sector.
One platform, configured for the way your sector works.
Manufacturing & Heavy Industry
Protect uptime with planned maintenance, OEE, MTBF/MTTR and calibration across production lines.
Explore Manufacturing
Commercial Real Estate
Keep premium workspaces running with tenant fault reporting, SLA clocks, energy and space management.
See Real Estate
Healthcare & Hospitals
Reliability for critical systems and clinical assets, with permit-to-work, statutory licences and audit evidence.
See Healthcare
Data Centers & IT
Equipment health, BMS and sensor monitoring, and strict permit and access controls for critical uptime.
Explore Data Centers
Education & Campus
Manage large campuses and many buildings with QR fault reporting, planned maintenance and space allocation.
See Education
Food & Beverage
Scheduled inspections, calibration records and audit evidence for every site, ready for inspection.
Explore Food & Bev
Logistics & Warehousing
Asset and fleet control: equipment maintenance plus vehicles, drivers and trips in one system.
See Logistics
Government & Municipalities
Built for public-sector FM contracts: Superintending Officer oversight, KPI regimes, security controls and full auditability.
See Government
Hospitality & Hotels
Fast fault response and planned maintenance for guest-facing properties, with occupant ratings and compliments.
See Hospitality
Energy & Utilities
Meters, BMS readings, anomaly detection, carbon footprint and sustainability reporting.
Explore Energy
Pharmaceutical
Calibration with As-Found and As-Left records, certificates and tolerances, plus a tamper-evident audit trail.
See Pharma
Retail & Malls
Multi-site visibility: one portfolio map, consistent processes, vendor control and chargeback across stores.
Explore RetailBuilt on ERPNext. Connects to what you already run.
Open REST API on every record, webhooks, OAuth2, MQTT and BMS protocols, Microsoft 365 mail and native ERPNext finance. No per-module integration fees.
Faq
Frequently Asked Questions
See FacilityFlow in action.
Book a 30-minute demo. We'll walk through your sites, contracts and reporting needs and show how FacilityFlow handles them.