Dispatch by Whiteboard
Dispatchers juggle calls, spreadsheets and messages, and urgent jobs wait while someone finds a free technician.
TECHNICIAN DISPATCH
Assign the Right Technician to Every Work Order.
FacilityFlow is facility management and CMMS software that matches the skills each piece of equipment requires, checks technician availability and scores candidates to assign work orders. Dispatchers can override any assignment.
No commitment Fixed-fee Discovery Response within 4 hours
The Dispatch Problem
The Challenge
What FacilityFlow delivers
Skill-Based Auto-Assignment
The system matches the skills equipment requires, checks availability and scores candidates. An assignment override keeps behaviour consistent across desk and mobile.
Wrong Skills on Site
A technician arrives without the skills the equipment needs, and the visit is wasted.
Roster-Aware Workload
Shift schedules, a workload tracker, conflict checks and fatigue and labour-rule limits help planners avoid overloading technicians.
The Challenge
Dispatch by Whiteboard
Dispatchers juggle calls, spreadsheets and messages, and urgent jobs wait while someone finds a free technician.
Wrong Skills on Site
A technician arrives without the skills the equipment needs, and the visit is wasted.
What FacilityFlow delivers
Skill-Based Auto-Assignment
The system matches the skills equipment requires, checks availability and scores candidates. An assignment override keeps behaviour consistent across desk and mobile.
Roster-Aware Workload
Shift schedules, a workload tracker, conflict checks and fatigue and labour-rule limits help planners avoid overloading technicians.
Capabilities
What You Get
How FacilityFlow helps operations managers and dispatchers.
Schedule and Calendar Views
The Technician Schedule report and Work Order Calendar show who is doing what and when. Team Performance and Daily Task Completion reports track results.
One Workflow on Mobile
Technicians follow the 11-stage workflow from Open to Completed on the mobile app, with offline capture, photos and signatures.
Faq