Performance is anecdotal
Vendor quality is judged by memory and complaints. There is no monthly record to support a renewal, a warning or a penalty.
VENDOR AND SUPPLIER MANAGEMENT
Know Which Vendors Deliver Before a Missed Job Costs You.
FacilityFlow is vendor and supplier management software that rates vendors on completion, SLA compliance, response time, quality and cost variance. FM contractors and owners can see who performs, whose cover is expiring and who is approved to work.
No commitment Fixed-fee Discovery Response within 4 hours
Why vendor performance is hard to see
The Challenge
How FacilityFlow fixes it
Automated ratings
Vendor performance is created automatically each day. The vendor rating uses completion rate, SLA compliance, response time, quality and cost variance. Supplier rating uses delivery, quality, pricing and documentation.
Cover and certificates lapse
Insurance and certification expiry dates sit in files. A vendor can be on site with cover that ended last month.
Expiry alerts
Supplier compliance-expiry alerts warn before certificates and insurance lapse. Vendor status moves between Active, Pending Approval, Under Review and Blacklisted.
The Challenge
Performance is anecdotal
Vendor quality is judged by memory and complaints. There is no monthly record to support a renewal, a warning or a penalty.
Cover and certificates lapse
Insurance and certification expiry dates sit in files. A vendor can be on site with cover that ended last month.
How FacilityFlow fixes it
Automated ratings
Vendor performance is created automatically each day. The vendor rating uses completion rate, SLA compliance, response time, quality and cost variance. Supplier rating uses delivery, quality, pricing and documentation.
Expiry alerts
Supplier compliance-expiry alerts warn before certificates and insurance lapse. Vendor status moves between Active, Pending Approval, Under Review and Blacklisted.
Capabilities
What vendor management covers
Vendor records, SLA tracking and scorecards.
Vendor master and SLA monitoring
Each vendor holds certifications, insurance, contracts, service areas and specialisations. Vendor SLA monitoring and the Vendor Performance Analytics report show results.
Contractor scorecard and approved sub-contractors
A contractor scorecard per supplier per month shows response and completion compliance. Work can be assigned only to approved suppliers with an approved subcontractor plan.
Faq