The Vendor Performance Problem

The Challenge

Renewals Based on Relationships

Contracts renew on goodwill because there is no consistent record of how each vendor performed against the contract.

Disputes Over Response Times

When logs are manual, vendor and client argue over who arrived when. Evidence is thin and penalties are hard to enforce.

What FacilityFlow delivers

Evidence You Can Trust

Photos record capture time and GPS and are cross-checked to flag tampered evidence. Offline records carry device timestamps, and missing check-in alerts run every 15 minutes.

Daily Vendor Performance Records

Vendor performance is created automatically each day. Ratings draw on completion rate, SLA compliance, response time, quality and cost variance.

Capabilities

What You Get

How FacilityFlow helps procurement and contract managers hold vendors to account.

  • Vendor SLA Monitoring

    Vendor SLA monitoring and a Vendor Performance Analytics report show how each sub-contractor performs against its contract.

  • Supplier Rating and Expiry Alerts

    Suppliers are rated on delivery, quality, pricing competitiveness and documentation. Alerts warn when certifications and insurance are due to expire.

Faq

Vendor Scoring Questions

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Contact

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