Jobs lose track between teams
Requests arrive by phone, email and chat. Work is assigned by hand and no one sees status, so jobs age and SLAs are breached.
WORK ORDER MANAGEMENT
Every Work Order Assigned, Tracked and Closed With Proof.
FacilityFlow is work order management software that covers nine work-order types with an 11-stage technician workflow, SLA monitoring and cost capture. Ops managers see who is on which job, and clients see the work was done on time.
No commitment Fixed-fee Discovery Response within 4 hours
Why work orders stall
The Challenge
How FacilityFlow fixes it
Skill-based assignment
FacilityFlow matches the skills the equipment requires, checks technician availability and scores candidates. Assignment behaves the same on web and mobile.
Costs and proof are missing
Parts, labour and signatures are recorded late or not at all. Billing a client or answering a dispute takes days of rework.
SLA clock on every job
SLA escalation is processed every 5 minutes. Work orders show On Track, At Risk or Breached, and an SLA Breach Request goes to the Finance Manager for approval.
The Challenge
Jobs lose track between teams
Requests arrive by phone, email and chat. Work is assigned by hand and no one sees status, so jobs age and SLAs are breached.
Costs and proof are missing
Parts, labour and signatures are recorded late or not at all. Billing a client or answering a dispute takes days of rework.
How FacilityFlow fixes it
Skill-based assignment
FacilityFlow matches the skills the equipment requires, checks technician availability and scores candidates. Assignment behaves the same on web and mobile.
SLA clock on every job
SLA escalation is processed every 5 minutes. Work orders show On Track, At Risk or Breached, and an SLA Breach Request goes to the Finance Manager for approval.
Capabilities
What work orders cover
From request to costed, signed completion.
Nine types, 11 stages
Preventive, Corrective, Predictive, Emergency, Scheduled, Ad-hoc, Rechargeable, Calibration and Fault orders move from Open to Completed, with On Hold when needed. Status history and a reschedule log are kept.
Costs flow into ERPNext
Spare parts, materials, consumables and services are costed on the order. The chain runs through Quotation, Sales Order, Material Request, Purchase Order, Stock Entry, Timesheet and Sales Invoice.
Faq