The Facility Management Glossary — From CAFM to Smart FM.

Computerised Maintenance Management System. Software that centralises maintenance operations (work orders, assets, PM scheduling and reporting) in one platform. FacilityFlow's CMMS sits inside a complete integrated facility management platform.

Computer-Aided Facility Management. Broader than CMMS: includes space planning and move management alongside maintenance. FacilityFlow combines space management and CMMS in one platform.

Mean Time Between Failures. Total uptime divided by number of failures. If an asset runs 8,760 hours per year and fails 3 times, MTBF = 2,920 hours. Higher MTBF = more reliable asset.

Mean Time To Repair. Average time from failure detection to full restoration. Includes diagnosis, parts sourcing, and repair. Target: minimise MTTR through spare parts availability and technician skill matching.

Overall Equipment Effectiveness. Availability × Performance × Quality. The plant manager's single KPI for asset productivity. OEE of 85% is world-class. FacilityFlow calculates OEE live from work order and downtime data.

Total Cost of Ownership per Asset. Purchase price + installation + maintenance + energy + downtime costs − residual value. FacilityFlow records maintenance, parts, depreciation and energy per asset, so TCO reports support repair-or-replace decisions.

A formal safety system that ensures hazardous work is properly planned, authorised, and documented. LOTO, confined space, hot work. No technician can start without an approved PTW. FacilityFlow enforces this digitally.

Lockout/Tagout. A safety procedure that ensures dangerous machinery is properly shut off and cannot be started before maintenance is completed. Required by OSHA and equivalent bodies globally. FacilityFlow enforces LOTO digitally.

Using condition data to act on equipment before it fails. FacilityFlow supports meter-based and condition-based maintenance, equipment health scores every 6 hours and sensor telemetry through MQTT, a REST API and BMS profiles.

Scheduled maintenance performed at fixed intervals regardless of asset condition. FacilityFlow automates PM scheduling by calendar or meter reading, with versioned checklists and overdue detection.

Internet of Things: sensors embedded in equipment that stream readings such as temperature, vibration, pressure and energy. FacilityFlow connects through MQTT, a sensor ingestion API and BMS profiles for BACnet, Modbus, OPC UA, SNMP and KNX.

Rule-based jobs that run without manual effort. FacilityFlow runs more than 130 scheduled jobs for SLA escalation, health scores, reminders, digests and monthly contract packs.