Contract Performance Is Hard to Verify
Authorities rely on reports compiled by the contractor. Random checks, KPI decisions and appeals are tracked in separate files.
FACILITY MANAGEMENT FOR GOVERNMENT & PUBLIC SECTOR
Run Public-Sector FM Contracts With Clear KPIs, Evidence and Security.
FacilityFlow is a facility management and contract platform for public-sector estates and their FM contractors. It runs the KPI-1 to KPI-7 regime, monthly performance scores and payment statements, with the Singapore compliance pack, audit-grade security and a portfolio view for authorities.
No commitment Fixed-fee Discovery Response within 4 hours
Challenges facing public-sector estates and their contractors.
The Challenge
How FacilityFlow helps
KPI Regime With Authority Oversight
KPI-1 to KPI-7 with Superintending Officer decisions, an appeal workflow and a monthly Overall Performance Score per site. Authority random audits stay hidden from the contractor until the audit date.
Budget Accountability Needs Traceable Data
Finance and audit teams want cost per site, budget against actual and a clear path from work order to ledger. Today that takes manual reporting.
Traceable Budgets and Payment
Budget plans with approvals, cost-centre allocation and budget-vs-actual reports. The monthly base-fee statement converts into an ERPNext Sales Invoice, and every adjustment traces back to its source record.
Statutory Compliance Needs Continuous Evidence
Fire certificates, lift permits, electrical licences and staff certificates must stay valid. Paper files and calendars miss renewals.
Singapore Statutory Pack
SCDF, BCA, EMA and PUB licences, plus FSM, WSHO, LEW and other certificates, are pre-configured with renewal cycles and reminders. The site statutory licence pack prints on demand.
Security and Data Rules Are Strict
Public-sector security schedules ask for classification, audit trails, encryption and a clean exit. Retrofitting them to a general tool is slow.
Government-Grade Security Built In
A hash-chained audit log verified daily, four classification levels, AES-256-GCM encryption at rest, DLP, MFA, segregation of duties and access reviews. Full export and witnessed deletion at contract end.
The Challenge
Contract Performance Is Hard to Verify
Authorities rely on reports compiled by the contractor. Random checks, KPI decisions and appeals are tracked in separate files.
Budget Accountability Needs Traceable Data
Finance and audit teams want cost per site, budget against actual and a clear path from work order to ledger. Today that takes manual reporting.
Statutory Compliance Needs Continuous Evidence
Fire certificates, lift permits, electrical licences and staff certificates must stay valid. Paper files and calendars miss renewals.
Security and Data Rules Are Strict
Public-sector security schedules ask for classification, audit trails, encryption and a clean exit. Retrofitting them to a general tool is slow.
How FacilityFlow helps
KPI Regime With Authority Oversight
KPI-1 to KPI-7 with Superintending Officer decisions, an appeal workflow and a monthly Overall Performance Score per site. Authority random audits stay hidden from the contractor until the audit date.
Traceable Budgets and Payment
Budget plans with approvals, cost-centre allocation and budget-vs-actual reports. The monthly base-fee statement converts into an ERPNext Sales Invoice, and every adjustment traces back to its source record.
Singapore Statutory Pack
SCDF, BCA, EMA and PUB licences, plus FSM, WSHO, LEW and other certificates, are pre-configured with renewal cycles and reminders. The site statutory licence pack prints on demand.
Government-Grade Security Built In
A hash-chained audit log verified daily, four classification levels, AES-256-GCM encryption at rest, DLP, MFA, segregation of duties and access reviews. Full export and witnessed deletion at contract end.
Capabilities
Key Outcomes
What FacilityFlow delivers for public-sector facility management.
KPI & Performance Contracts
Seven KPI families, a case register, appeals and a monthly OPS per site
Fiscal Traceability
Budget plans, cost centres, chargebacks and payment statements posted to ERPNext accounting
Statutory Licence Tracking
Singapore licence and certificate types with reminders and renewal cycles
Authority Portfolio View
Portfolio map with OPS score, KPIs, licences due and fault trend. Each party sees only its own sites.
Security & Evidence
Audit trail, information classification, encryption and an Evidence Library with full-text search
Impact by the numbers
- Metric 017KPI familiesKPI-1 to KPI-7 with decisions and appeals.
- Metric 024Classification levelsOfficial Open to Confidential.
- Metric 0322Pre-loaded licence typesWith reminder steps and renewal cycles.
- Metric 0436Approval workflowsRole-based and configurable.
Faq
Frequently asked questions
Bring contract KPIs, licences and evidence into one audited system.
Book a public-sector demo covering the Singapore pack, the KPI-1 to KPI-7 regime and the security controls.