Guest-Facing Failures Become Reviews
A broken lift, failed air conditioning or no hot water means compensation, management escalation and a public review.
FACILITY MANAGEMENT SOFTWARE FOR HOSPITALITY
Fix Guest-Facing Faults Fast and Protect Your Review Scores.
FacilityFlow is facility management software for hotels and resorts. It turns every guest-room or public-area fault into a tracked work order with an SLA clock, schedules preventive maintenance for HVAC, lifts, pools and kitchens, and shows energy use by meter.
No commitment Fixed-fee Discovery Response within 4 hours
Maintenance problems that hurt guest reviews and revenue.
The Challenge
How FacilityFlow helps
Faults Reported Anywhere, Tracked to Close
Staff and guests can report by QR scan or web page. The technician workflow, SLA clocks and escalation every 5 minutes keep each fault moving, and ratings and compliments are recorded when it closes.
Repairs Happen While Guests Are In-House
Hotels do not close for maintenance. Unplanned repairs are noisy, visible and expensive.
Planned Maintenance for Rooms and Plant
Preventive schedules for HVAC, lifts, pools and kitchen equipment run by calendar or meter, with checklists and photo evidence. Visits can be rescheduled with a log, so work moves to quieter periods.
Contractor Response Is Not Measured
Without response and completion data, renewal talks are one-sided and missed callouts carry no consequence.
Contractor Performance Held to Account
Vendor SLA monitoring and automatic ratings track completion rate, SLA compliance, response time, quality and cost variance. A monthly scorecard gives you data for renewals.
Energy Use Is Invisible by Area
Conference rooms, pools and kitchens use energy all day, but combined bills hide which area is responsible.
Energy by Meter and Zone
Electricity and water are tracked per meter, with spike and drop anomaly detection and threshold alerts. BMS and IoT readings can feed data from HVAC and other plant.
The Challenge
Guest-Facing Failures Become Reviews
A broken lift, failed air conditioning or no hot water means compensation, management escalation and a public review.
Repairs Happen While Guests Are In-House
Hotels do not close for maintenance. Unplanned repairs are noisy, visible and expensive.
Contractor Response Is Not Measured
Without response and completion data, renewal talks are one-sided and missed callouts carry no consequence.
Energy Use Is Invisible by Area
Conference rooms, pools and kitchens use energy all day, but combined bills hide which area is responsible.
How FacilityFlow helps
Faults Reported Anywhere, Tracked to Close
Staff and guests can report by QR scan or web page. The technician workflow, SLA clocks and escalation every 5 minutes keep each fault moving, and ratings and compliments are recorded when it closes.
Planned Maintenance for Rooms and Plant
Preventive schedules for HVAC, lifts, pools and kitchen equipment run by calendar or meter, with checklists and photo evidence. Visits can be rescheduled with a log, so work moves to quieter periods.
Contractor Performance Held to Account
Vendor SLA monitoring and automatic ratings track completion rate, SLA compliance, response time, quality and cost variance. A monthly scorecard gives you data for renewals.
Energy by Meter and Zone
Electricity and water are tracked per meter, with spike and drop anomaly detection and threshold alerts. BMS and IoT readings can feed data from HVAC and other plant.
Capabilities
Key Outcomes
What FacilityFlow delivers for hotels and resorts.
Equipment Health Tracking
Health score every 6 hours for guest-room HVAC, lifts and plant, with sensor threshold alerts
Planned Maintenance & Reschedule Log
Calendar and meter-based PM with checklists, photos and a reschedule log
Contractor SLA Scoring
Vendor SLA monitoring, automatic ratings and monthly contractor scorecards
Energy & Utility Tracking
Per-meter electricity and water with anomaly detection and threshold alerts
Impact by the numbers
- Metric 0110Fault intake channelsQR, web, mobile app, phone, email and more.
- Metric 025minSLA escalation cycleOpen faults are re-checked every 5 minutes.
- Metric 0336+ monthsUtility historyPer meter, for energy comparison.
- Metric 04164Built-in reportsFaults, SLA, maintenance, energy and vendors.
Faq
Frequently asked questions
Give guests a facility that works. Give your team the data to prove it.
Book a hospitality demo covering fault tracking, planned maintenance and contractor scorecards.