The Challenge

Maintenance challenges hurting guest reviews and revenue.

Guest-facing equipment failure is a reputation event.

A broken lift, failed HVAC, or cold water in a suite isn't just a repair job — it's compensation, management escalation, and a TripAdvisor review.

Reactive maintenance in 24/7 operations means disruption at the worst moments.

Hotels don't close for maintenance. Repairs happen during occupancy — noisily, visibly, expensively.

Contractor SLAs aren't being enforced.

FM contractors rarely face consequences for missed response times. Without performance data, negotiations at renewal are one-sided.

Energy consumption across F&B, rooms, and public areas is a significant cost with no visibility.

HVAC running at full capacity in empty conference rooms. Pools heated when no one's in them.

FacilityFlow Solves This

Prevent guest-facing failures before they happen.

MIRA monitors guest room HVAC, lifts, pools, kitchen equipment, and MEP infrastructure continuously. When a system shows early deviation, MIRA schedules intervention during low-occupancy periods — before any guest is affected.

Maintenance planned around occupancy.

MIRA integrates with your occupancy data to schedule maintenance during low-occupancy windows — minimising disruption to guests and revenue-generating operations.

Contractor performance held to account.

MIRA tracks every contractor job against its SLA. Performance scorecards are updated after every job. At renewal, you negotiate with data — not gut feel.

Energy costs reduced across the property.

MIRA benchmarks energy consumption per zone, per system, against ASHRAE standards — and identifies HVAC and lighting waste that your team can act on immediately.

Capabilities

Key Outcomes

What FacilityFlow delivers for hotels and resorts.

  • Guest Room HVAC Monitor

    Real-time telemetry and predictive diagnostic flags for guest room heating/cooling

  • Occupancy-Based PM

    Integration with hotel PMS to schedule PM tasks during low-occupancy dates

  • Contractor SLA Scoring

    Digital dispatch and SLA tracking for on-call maintenance vendors

  • Zone Energy Benchmarks

    Zone-level energy monitoring to shut off HVAC in empty conference halls

Impact by the numbers

0
Guest failures
In critical rooms and public systems
95%+
Contractor SLA compliance
For response and resolution times
15%
Energy savings
Cut from HVAC set-point adjustments
48hours
Setup speed
To go live across your property

Your guests deserve a flawless facility. MIRA makes sure they get one.

Schedule a hospitality demo or check our property energy savings calculator.

Book a Demo