The Challenge

What's eroding your portfolio's performance — and your tenant relationships.

Tenant SLAs are slipping — and tenants notice before you do.

Without real-time monitoring, SLA breaches reach tenants first. Every missed response time is a lease renewal conversation that goes the wrong way.

Energy costs across the portfolio are out of control.

Without asset-level benchmarking, you can't identify which buildings are underperforming — or why. Sustainability targets remain aspirational.

Compliance is a building-by-building fire drill.

Permits expire. Certificates lapse. Contractor insurance lapses. Without automated tracking, your compliance manager is permanently reactive.

Your FM contractors aren't performing — but you can't prove it.

Without data-backed vendor scorecards, SLA negotiation at renewal is based on relationships, not performance.

FacilityFlow Solves This

Never miss a tenant SLA again.

MIRA monitors every open work order against its SLA clock, across every building in your portfolio. She escalates to the right manager 4+ hours before any breach — before the tenant notices.

Cut energy costs portfolio-wide.

MIRA benchmarks every building's energy consumption against ASHRAE and ENERGY STAR standards, identifies HVAC and lighting waste at the asset level, and recommends specific corrective actions.

Compliance on autopilot across every building.

47 compliance checkpoints run every day across your entire portfolio — permits, certificates, contractor insurance, fire safety, statutory deadlines. MIRA alerts the right person with tiered warnings before anything expires.

Accountability for every contractor.

MIRA scores every vendor on SLA compliance, defect rates, response time, and cost-efficiency. When a contractor underperforms, MIRA flags it — with data — before contract renewal.

Tenant experience that drives retention.

MIRA's tenant portal lets occupants raise service requests, track status, and review SLA performance. When a request is raised, MIRA triages and assigns automatically. Tenants see fast responses. You see the data.

Capabilities

Key Outcomes

What FacilityFlow delivers for the commercial real estate sector.

  • SLA Monitor (24/7)

    Every tenant work order tracked against response and resolution SLA

  • Energy Optimisation

    Per-building ASHRAE benchmarking. HVAC and lighting waste identified.

  • Compliance Guardian

    Permits, contractor certs, fire safety, statutory deadlines — all monitored daily

  • Vendor Performance Intelligence

    SLA tracking, penalty calculation, performance scoring per contractor

  • Tenant Experience Portal

    Self-service request portal with real-time status visibility

  • Predictive Failure Detection

    Critical building systems (lifts, HVAC, chillers) flagged before failure

  • Carbon Footprint (ESG)

    Scope 1, 2, 3 tracked automatically. ESG reports generated on demand.

  • Budget Forecasting

    12-month Opex/Capex forecast per building and portfolio

Impact by the numbers

70%
Fewer breakdowns
Within 90 days of deployment
95%+
SLA compliance
Across all tenant-facing work orders
15%
Energy savings
From asset-level waste optimization
48hours
To go live
On your first building

Protect your tenants. Reduce your costs. Sleep soundly.

Schedule a CRE-specific demonstration of our tenant portal, energy analytics, and automated compliance calendars.

Book a Demo