Tenants Notice SLA Breaches Before You Do
Without live SLA clocks, a missed response reaches the tenant first. Each one makes the next lease conversation harder.
FACILITY MANAGEMENT SOFTWARE FOR REAL ESTATE
Keep Tenants Satisfied and Every Building Compliant.
FacilityFlow is facility management software for real estate portfolios. It tracks tenant requests against SLA clocks, holds statutory licences and contractor certificates, and shows energy and audit results for every building.
No commitment Fixed-fee Discovery Response within 4 hours
What erodes your portfolio's performance and your tenant relationships.
The Challenge
How FacilityFlow helps
Tenant SLAs You Can Prove
A contract-driven SLA engine runs response and recovery clocks on every request, flags work at risk and escalates every 5 minutes. Pauses and extensions of time are recorded with reasons.
No Clear View of Energy by Building
Without consistent meter data you cannot tell which buildings use more than they should, or why. Sustainability targets stay on paper.
Energy by Meter, Building and Site
Electricity and water are tracked per meter with 36+ months of history. Spike and drop anomaly detection and threshold alerts show where use departs from its baseline, and Site Energy Comparison ranks your buildings.
Compliance Is a Building-by-Building Scramble
Licences, certificates and contractor insurance expire in separate trackers. Your compliance manager is always reacting.
Licences and Certificates That Renew on Time
The licence engine runs reminder steps, renewal cycles and overdue flags for site, personnel and company certificates. Vendor insurance and certification expiry raise alerts before cover lapses.
Contractor Performance Is Hard to Prove
Without scorecards, renewal talks rest on opinion. You cannot show response times, completion rates or SLA results.
Accountability for Every Contractor
Vendor ratings combine completion rate, SLA compliance, response time, quality and cost variance. A monthly contractor scorecard gives you data for renewal talks.
An Easy Way for Occupants to Ask
Occupants report faults by QR scan or the public web page, follow status without a login and rate the service when the fault closes. Your team sees every request and its SLA clock in one inbox.
The Challenge
Tenants Notice SLA Breaches Before You Do
Without live SLA clocks, a missed response reaches the tenant first. Each one makes the next lease conversation harder.
No Clear View of Energy by Building
Without consistent meter data you cannot tell which buildings use more than they should, or why. Sustainability targets stay on paper.
Compliance Is a Building-by-Building Scramble
Licences, certificates and contractor insurance expire in separate trackers. Your compliance manager is always reacting.
Contractor Performance Is Hard to Prove
Without scorecards, renewal talks rest on opinion. You cannot show response times, completion rates or SLA results.
How FacilityFlow helps
Tenant SLAs You Can Prove
A contract-driven SLA engine runs response and recovery clocks on every request, flags work at risk and escalates every 5 minutes. Pauses and extensions of time are recorded with reasons.
Energy by Meter, Building and Site
Electricity and water are tracked per meter with 36+ months of history. Spike and drop anomaly detection and threshold alerts show where use departs from its baseline, and Site Energy Comparison ranks your buildings.
Licences and Certificates That Renew on Time
The licence engine runs reminder steps, renewal cycles and overdue flags for site, personnel and company certificates. Vendor insurance and certification expiry raise alerts before cover lapses.
Accountability for Every Contractor
Vendor ratings combine completion rate, SLA compliance, response time, quality and cost variance. A monthly contractor scorecard gives you data for renewal talks.
An Easy Way for Occupants to Ask
Occupants report faults by QR scan or the public web page, follow status without a login and rate the service when the fault closes. Your team sees every request and its SLA clock in one inbox.
Capabilities
Key Outcomes
What FacilityFlow delivers for commercial real estate portfolios.
SLA Monitor
Every tenant request tracked against response and recovery SLA clocks
Energy & Utility Tracking
Electricity and water per meter, with anomaly detection and 36+ months of history
Licence & Certificate Tracking
Reminder steps, renewal cycles and overdue flags for every building
Vendor Scorecards
Automatic vendor ratings and monthly contractor scorecards
Occupant Request Portal
QR and web fault reporting with public status tracking and ratings
Asset Health & Reliability
Health score every 6 hours, plus MTBF, MTTR and repeat-fault reports for building systems
Carbon Footprint (ESG)
Carbon footprint, emission factors, indirect emissions, waste and water efficiency records
Budget & Chargeback
Budget plans, cost-centre allocation and chargeback invoicing per building
Impact by the numbers
- Metric 0110Fault intake channelsEmail, portal, phone, mobile app, QR and more.
- Metric 025minSLA escalation cycleOpen requests are re-checked every 5 minutes.
- Metric 0336+ monthsUtility historyPer meter, for portfolio comparison.
- Metric 04164Built-in reportsFaults, SLA, energy, vendors, audits and more.
Faq
Frequently asked questions
See every building's SLAs, energy and compliance in one view.
Book a demo of tenant request tracking, energy analytics and licence calendars for your portfolio.